SHIPPING POLICY

Shipping

We ship to all territories indicated on the website.

Orders are processed and dispatched within an estimated 24 to 48 business hours from the purchase confirmation.

Once the order is dispatched, delivery time will depend on the selected courier service and the recipient's location.

Order Tracking

When your order is shipped, you will receive an email with tracking information so you can check the status of your shipment at all times.

Shipping Details

It is the customer's responsibility to verify that the shipping details are correct at the time of purchase.

Ateliest is not responsible for delays or inconveniences arising from incorrect or incomplete data.

Delays

In exceptional situations (high demand, special dates, or logistical issues), delivery times may be affected. In such cases, we will keep you informed.

EXCHANGE AND RETURN POLICY

Timeframe

You have 15 days from the receipt of your order to request an exchange or return.

Conditions

For an exchange or return to be valid, the product must:

• Be unused
• Retain its original packaging
• Be in perfect condition

Returns for defective or faulty products

If you received a defective or faulty product, please write to us at:
📩 info@ateliest.com

Our team will guide you through the steps to resolve it as soon as possible.

Return costs

Returns are free.

Exchange or return process

1. Write to us at info@ateliest.com indicating your order number
2. We will respond with instructions
3. We will coordinate the return or exchange of the product

Refunds

Once the product is received and verified, we will issue the corresponding refund through the same payment method used for the purchase.

Timelines may vary depending on the banking institution or payment platform.

Important

Ateliest reserves the right to reject returns that do not meet the stated conditions.